Bad service

I was in an accident on the 19th of August 2022. I made a claim the next day. On the 14th of September my claim was unfairly rejected so I the 15th of September I disputed the claim. They told me they had to get back to me with in 30 days after the dispute. Today is the 17th of October. When I called in the morning a consultant said that discovery was ready with my feedback and that they would contact me later today, seeing that the day was ending I called again and some consultant told me that they are still not ready to give me feedback. What nonsense is this. There is this Nqobile who is a claims specialist who has been ignoring my email. The second consultant told me that I should call tomorrow and request to speak to Nqobile's bosses Erica and Lutendo. 30 days has expired and still discovery is playing games with me.