1 reviews | Active since Sept 2020
Bad service
Discovery is the worst company one can rely on.Their service is pathetic,I had a housebreak in on the 23rd of August 2020.
The settlement amount they gave me is horrible after months of paying their premium without fail,they gave me 65% instead of 100%.
My gate was damaged, my front door and maxi doors were also damaged.Many things were ****** as well. I have been going back and forth with them till today.Sending Endless emails, requesting prices,pictures of the ****** items.Mind you, my gate,doors and Maxi doors are still not replaced.They don't seem to care about my safety and my family.
Vincent Tshepo B is the one handling this case,he didn't seem to care nor understood how I feel about this house break in.This has been dragging for a very long time.
What a poor and bad customer service from Discovery.
I just got an email from one of your consultants,with the very same settlement that was sent by Vincent Tshepo B.But it did not include the gate,door and Maxi doors.
To my surprise no one bothered to call since you said they'll be a review on this claim.just an email about the content that was ******.The 65% that you are paying out is a disgrace.
The guy that came here to do an inventory he wanted the estimated prices even though I'd say I don't remember because he wanted to get everything on paper and record he'd insist.
The year I took this claim i was alone no family nothing hence I gave the estimated price which was also not in detail.
The way your service is poor when I call your offices no one answers even the emails.Is this the review you were talking about on the phone?????
I just got an email from one of your consultants,with the very same settlement that was sent by Vincent Tshepo B.But it did not include the gate,door and Maxi doors.
To my surprise no one bothered to call since you said they'll be a review on this claim.just an email about the content that was ******.The 65% that you are paying out is a disgrace.
The guy that came here to do an inventory he wanted the estimated prices even though I'd say I don't remember because he wanted to get everything on paper and record he'd insist.
The year I took this claim i was alone no family nothing hence I gave the estimated price which was also not in detail.
The way your service is poor when I call your offices no one answers even the emails.Is this the review you were talking about on the phone?????