BAD SERVICE!!

If I could give a 0 (zero) I would have. I was in an accident a month ago. My claim is still not finalized. I was in contact with Discovery on almost a daily basis. Later on I sent emails to the person handling my matter as well as her managers. Sometimes I did not even received a proper reply if any. I was told yesterday that an assessor would go to inspect my vehicle. It is a month later!!! The rental option expire tomorrow (14 December). Every time I asked whether the rental option will be extended as my claim is not finalized, I receive no answer. From tomorrow I will not have a vehicle to use to get to work. I am so disappointed in the service received. I will NEVER advise anyone to use this insurance company.