RF
Romelia F
1 reviews | Active since Nov 2021
27 Mar 2026, 12:49
Bad service
So I claimed for my phone that fell right.
I get commutation saying it’s going to a company in JHB. First thing I log into Apple book an appointment. I reply so no I made an appointment with Apple. I get an sms claim has been approved I’m like what???? Anyway NO REply from Bianca Plaatjies saying no that’s not our policy etc. which she has time to do cause I didn’t go to Apple yet. My appointment was for the Thursday…… I go get a report I pay R250 and I sent it to her and to my broker mind you who’s email she had wrong she left the c out I had to email my broker what she emailed. Thursday I get no reply to my email, my broker has to send 2 emails I sent another 2 Friday still no reply I call in one of the consultants now wants to explain to me but the more I’m telling him she said nothing he says they have a place in Cape Town I tell him she said JHB we go back and forth etc. he proceeds to tell me why they don’t send this to Apple cause they always say you can’t repair it having no Shame in bad mouthing Apple! I told him that’s a lie I have an iPhone to them before and they repaired it! What shame shaming other companies. I told him I want Apple to see to it. And when I called why didn’t they tell me!!!!!! He says I get Bianca to call to explain like I’m dumb and can’t understand I told him o have no issue with you assessing the phone but I want it done by Apple is this unreasonable no! Cause now I know they want my phone sent to a company to fix it even if it’s gonna give me issues afterwards because they want to save money case Apple gives you the hard truth about your phone. Discovery who has no problem pushing up premiums! Wants to send my phone to a place they know will fix it and not give you the truth how shameful
Helpful (0)
Replies (21)0
Replies (21)
Discovery Insure's replyOfficial
27 Mar 2026, 12:56Good day
Thank you for reaching out and providing detailed information regarding your experience with the assessment and repair process of your device. We acknowledge your concerns and the challenges you faced in coordinating with our representatives.
Please be advised that an agent will be in contact with you directly to review your case and provide further clarification. We appreciate your patience while we ensure that your matter is addressed appropriately.
Regards
Discovery Insure
Thank you for reaching out and providing detailed information regarding your experience with the assessment and repair process of your device. We acknowledge your concerns and the challenges you faced in coordinating with our representatives.
Please be advised that an agent will be in contact with you directly to review your case and provide further clarification. We appreciate your patience while we ensure that your matter is addressed appropriately.
Regards
Discovery Insure
Discovery Insure's reply27 Mar 2026, 12:56
Official
Good day
Thank you for reaching out and providing detailed information regarding your experience with the assessment and repair process of your device. We acknowledge your concerns and the challenges you faced in coordinating with our representatives.
Please be advised that an agent will be in contact with you directly to review your case and provide further clarification. We appreciate your patience while we ensure that your matter is addressed appropriately.
Regards
Discovery Insure
Thank you for reaching out and providing detailed information regarding your experience with the assessment and repair process of your device. We acknowledge your concerns and the challenges you faced in coordinating with our representatives.
Please be advised that an agent will be in contact with you directly to review your case and provide further clarification. We appreciate your patience while we ensure that your matter is addressed appropriately.
Regards
Discovery Insure
RF
Romelia F's updateReviewer Update
27 Mar 2026, 12:58Don’t call my husband call me *** !
I’m not impressed!!!!! And she’s still carrying on with my broker!!!!
I’m not impressed!!!!! And she’s still carrying on with my broker!!!!
RF
Romelia F's update27 Mar 2026, 12:58
Reviewer Update
Don’t call my husband call me *** !
I’m not impressed!!!!! And she’s still carrying on with my broker!!!!
I’m not impressed!!!!! And she’s still carrying on with my broker!!!!
RF
Romelia F's updateReviewer Update
27 Mar 2026, 13:30So this basically tells me that discovery cares more about saving cost than making sure the clients won’t have further issues. When I told the consultant that when did they change he basically said the people that let the phone be taken to Apple didn’t do their job properly. It must be nice to bad mouth people
RF
Romelia F's update27 Mar 2026, 13:30
Reviewer Update
So this basically tells me that discovery cares more about saving cost than making sure the clients won’t have further issues. When I told the consultant that when did they change he basically said the people that let the phone be taken to Apple didn’t do their job properly. It must be nice to bad mouth people
RF
Romelia F's updateReviewer Update
27 Mar 2026, 14:27I get a call from her now saying they still need it assessed I said fine but at Apple and they refusing! I told them I was basically told discovery looks after themselves and not the client
RF
Romelia F's update27 Mar 2026, 14:27
Reviewer Update
I get a call from her now saying they still need it assessed I said fine but at Apple and they refusing! I told them I was basically told discovery looks after themselves and not the client
Discovery Insure's replyOfficial
27 Mar 2026, 15:40Good day
We attempted to contact you; however, there was no answer. Please rest assured that we are currently looking into the matter and will ensure that a detailed response is provided.
We strive to deliver quality service at all times. Kindly let us know a suitable time for us to discuss your claim further.
Thank you for your understanding.
Regards
Discovery Insure
We attempted to contact you; however, there was no answer. Please rest assured that we are currently looking into the matter and will ensure that a detailed response is provided.
We strive to deliver quality service at all times. Kindly let us know a suitable time for us to discuss your claim further.
Thank you for your understanding.
Regards
Discovery Insure
Discovery Insure's reply27 Mar 2026, 15:40
Official
Good day
We attempted to contact you; however, there was no answer. Please rest assured that we are currently looking into the matter and will ensure that a detailed response is provided.
We strive to deliver quality service at all times. Kindly let us know a suitable time for us to discuss your claim further.
Thank you for your understanding.
Regards
Discovery Insure
We attempted to contact you; however, there was no answer. Please rest assured that we are currently looking into the matter and will ensure that a detailed response is provided.
We strive to deliver quality service at all times. Kindly let us know a suitable time for us to discuss your claim further.
Thank you for your understanding.
Regards
Discovery Insure
RF
Romelia F's updateReviewer Update
27 Mar 2026, 15:44Are you calling on ***
RF
Romelia F's update27 Mar 2026, 15:44
Reviewer Update
Are you calling on ***
RF
Romelia F's updateReviewer Update
27 Mar 2026, 15:48I’m currently not so confident in your quality service cause you want me to accept that apples quote isn’t good enough
RF
Romelia F's update27 Mar 2026, 15:48
Reviewer Update
I’m currently not so confident in your quality service cause you want me to accept that apples quote isn’t good enough
RF
Romelia F's updateReviewer Update
28 Mar 2026, 08:13I called my husband no one tried him to? So please help me understand who they calling?
No one has contacted us again!!!!
Then discovery want you to trust them the nerve!!!!!!
No one has contacted us again!!!!
Then discovery want you to trust them the nerve!!!!!!
RF
Romelia F's update28 Mar 2026, 08:13
Reviewer Update
I called my husband no one tried him to? So please help me understand who they calling?
No one has contacted us again!!!!
Then discovery want you to trust them the nerve!!!!!!
No one has contacted us again!!!!
Then discovery want you to trust them the nerve!!!!!!
RF
Romelia F's updateReviewer Update
30 Mar 2026, 10:00It’s 10am and still nothing!!!!!!!! You people must stop lying! Saying you trying to sort it out!!!!!
RF
Romelia F's update30 Mar 2026, 10:00
Reviewer Update
It’s 10am and still nothing!!!!!!!! You people must stop lying! Saying you trying to sort it out!!!!!
Discovery Insure's replyOfficial
30 Mar 2026, 10:36Good day
Thank you for taking the time to speak with us today. As discussed, you will be contacted regarding the assessment of your device. The service provider will reach out to you directly. We sincerely apologise for the inconvenience and frustration caused.
Regards
Discovery Insure
Thank you for taking the time to speak with us today. As discussed, you will be contacted regarding the assessment of your device. The service provider will reach out to you directly. We sincerely apologise for the inconvenience and frustration caused.
Regards
Discovery Insure
Discovery Insure's reply30 Mar 2026, 10:36
Official
Good day
Thank you for taking the time to speak with us today. As discussed, you will be contacted regarding the assessment of your device. The service provider will reach out to you directly. We sincerely apologise for the inconvenience and frustration caused.
Regards
Discovery Insure
Thank you for taking the time to speak with us today. As discussed, you will be contacted regarding the assessment of your device. The service provider will reach out to you directly. We sincerely apologise for the inconvenience and frustration caused.
Regards
Discovery Insure
RF
Romelia F's updateReviewer Update
30 Mar 2026, 10:38I AM STILL NOT HAPPY! You want you way!!’n disgusting
RF
Romelia F's update30 Mar 2026, 10:38
Reviewer Update
I AM STILL NOT HAPPY! You want you way!!’n disgusting
RF
Romelia F's updateReviewer Update
30 Mar 2026, 13:38I also told them I need someone to
Come out by 1pm
Did they?
NO!
Clearly I’m not an important enough client!!!!!!!!!!
Come out by 1pm
Did they?
NO!
Clearly I’m not an important enough client!!!!!!!!!!
RF
Romelia F's update30 Mar 2026, 13:38
Reviewer Update
I also told them I need someone to
Come out by 1pm
Did they?
NO!
Clearly I’m not an important enough client!!!!!!!!!!
Come out by 1pm
Did they?
NO!
Clearly I’m not an important enough client!!!!!!!!!!
RF
Romelia F's updateReviewer Update
30 Mar 2026, 15:51Now discovery has appoitted a new company and guess what another day and this claim is still going I’m on school holidays with my kids and they want me to just wait around till they make appointments! Fantastic service hey!!!! Don’t you just love how ****py they treat people!
RF
Romelia F's update30 Mar 2026, 15:51
Reviewer Update
Now discovery has appoitted a new company and guess what another day and this claim is still going I’m on school holidays with my kids and they want me to just wait around till they make appointments! Fantastic service hey!!!! Don’t you just love how ****py they treat people!
RF
Romelia F's updateReviewer Update
30 Mar 2026, 16:14Does prince not have the nerve to blame me!!!!!!!!!! When their consultants messed up!!!!! He can’t even remember my name that’s how valuable of a customer I am!!!!
RF
Romelia F's update30 Mar 2026, 16:14
Reviewer Update
Does prince not have the nerve to blame me!!!!!!!!!! When their consultants messed up!!!!! He can’t even remember my name that’s how valuable of a customer I am!!!!
Discovery Insure's replyOfficial
30 Mar 2026, 16:15Good day
Thank you very much for taking our call. As per our telephonic conversation, we can confirm that a service provider will be in contact with you regarding the assessment and to arrange a suitable time.
Regards
Discovery Insure
Thank you very much for taking our call. As per our telephonic conversation, we can confirm that a service provider will be in contact with you regarding the assessment and to arrange a suitable time.
Regards
Discovery Insure
Discovery Insure's reply30 Mar 2026, 16:15
Official
Good day
Thank you very much for taking our call. As per our telephonic conversation, we can confirm that a service provider will be in contact with you regarding the assessment and to arrange a suitable time.
Regards
Discovery Insure
Thank you very much for taking our call. As per our telephonic conversation, we can confirm that a service provider will be in contact with you regarding the assessment and to arrange a suitable time.
Regards
Discovery Insure
RF
Romelia F's updateReviewer Update
30 Mar 2026, 16:16Today was a suitable time! But you don’t care about that!!!!!!!!!!
RF
Romelia F's update30 Mar 2026, 16:16
Reviewer Update
Today was a suitable time! But you don’t care about that!!!!!!!!!!
RF
Romelia F's updateReviewer Update
31 Mar 2026, 08:59Dear future Clients
So the guy is here before 8:30 and what does he agree with the phone can’t be fixed it’s been a week of frustration and a week of how discovery made me feel like I was lying being accused of me being the reason being taken advantage of and not being respected. A week of just feeling left hopeless met with different versions except the truth. No accountability taken. We see this beautiful slogans but we never actually get that we have been with discovery forever forever and it’s been a pain this year. I have never experienced such lack of communication or even such bad treatment. They definitely tarnished their name with me and my whole family that has watched me fight this battle. I paid R250 for a report which I wasn’t stopped at getting and then they let me go throw this for a whole week. I couldn’t use my phone I needed to get another device but they didn’t care one bit. All they saw was a client not backing down and yet I had a ground to stand on cause when I told her I’m taking it to Apple I got an sms saying the claim has been approved and for me that was ok go ahead. But no one is talking about that. No one is talking about the consultant that bad mouth Apple no one is talking about how the consultant basically said where’s your warranty fix it through that yet I paid my premiums. All that gets sweeper under the carpet. They have not been fair and I really hope they paying my R250 back cause I sent them the slip. Here’s to hoping this claim is resolved today. #unfairclaim#emotionalstress#
So the guy is here before 8:30 and what does he agree with the phone can’t be fixed it’s been a week of frustration and a week of how discovery made me feel like I was lying being accused of me being the reason being taken advantage of and not being respected. A week of just feeling left hopeless met with different versions except the truth. No accountability taken. We see this beautiful slogans but we never actually get that we have been with discovery forever forever and it’s been a pain this year. I have never experienced such lack of communication or even such bad treatment. They definitely tarnished their name with me and my whole family that has watched me fight this battle. I paid R250 for a report which I wasn’t stopped at getting and then they let me go throw this for a whole week. I couldn’t use my phone I needed to get another device but they didn’t care one bit. All they saw was a client not backing down and yet I had a ground to stand on cause when I told her I’m taking it to Apple I got an sms saying the claim has been approved and for me that was ok go ahead. But no one is talking about that. No one is talking about the consultant that bad mouth Apple no one is talking about how the consultant basically said where’s your warranty fix it through that yet I paid my premiums. All that gets sweeper under the carpet. They have not been fair and I really hope they paying my R250 back cause I sent them the slip. Here’s to hoping this claim is resolved today. #unfairclaim#emotionalstress#
RF
Romelia F's update31 Mar 2026, 08:59
Reviewer Update
Dear future Clients
So the guy is here before 8:30 and what does he agree with the phone can’t be fixed it’s been a week of frustration and a week of how discovery made me feel like I was lying being accused of me being the reason being taken advantage of and not being respected. A week of just feeling left hopeless met with different versions except the truth. No accountability taken. We see this beautiful slogans but we never actually get that we have been with discovery forever forever and it’s been a pain this year. I have never experienced such lack of communication or even such bad treatment. They definitely tarnished their name with me and my whole family that has watched me fight this battle. I paid R250 for a report which I wasn’t stopped at getting and then they let me go throw this for a whole week. I couldn’t use my phone I needed to get another device but they didn’t care one bit. All they saw was a client not backing down and yet I had a ground to stand on cause when I told her I’m taking it to Apple I got an sms saying the claim has been approved and for me that was ok go ahead. But no one is talking about that. No one is talking about the consultant that bad mouth Apple no one is talking about how the consultant basically said where’s your warranty fix it through that yet I paid my premiums. All that gets sweeper under the carpet. They have not been fair and I really hope they paying my R250 back cause I sent them the slip. Here’s to hoping this claim is resolved today. #unfairclaim#emotionalstress#
So the guy is here before 8:30 and what does he agree with the phone can’t be fixed it’s been a week of frustration and a week of how discovery made me feel like I was lying being accused of me being the reason being taken advantage of and not being respected. A week of just feeling left hopeless met with different versions except the truth. No accountability taken. We see this beautiful slogans but we never actually get that we have been with discovery forever forever and it’s been a pain this year. I have never experienced such lack of communication or even such bad treatment. They definitely tarnished their name with me and my whole family that has watched me fight this battle. I paid R250 for a report which I wasn’t stopped at getting and then they let me go throw this for a whole week. I couldn’t use my phone I needed to get another device but they didn’t care one bit. All they saw was a client not backing down and yet I had a ground to stand on cause when I told her I’m taking it to Apple I got an sms saying the claim has been approved and for me that was ok go ahead. But no one is talking about that. No one is talking about the consultant that bad mouth Apple no one is talking about how the consultant basically said where’s your warranty fix it through that yet I paid my premiums. All that gets sweeper under the carpet. They have not been fair and I really hope they paying my R250 back cause I sent them the slip. Here’s to hoping this claim is resolved today. #unfairclaim#emotionalstress#
RF
Romelia F's updateReviewer Update
31 Mar 2026, 11:18Let me add it’s now 11:20 and I still haven’t heard from them
RF
Romelia F's update31 Mar 2026, 11:18
Reviewer Update
Let me add it’s now 11:20 and I still haven’t heard from them
RF
Romelia F's updateReviewer Update
31 Mar 2026, 12:20I’m sorry that’s no longer going of enough this claim has been going on way too long long it’s clearly not important
RF
Romelia F's update31 Mar 2026, 12:20
Reviewer Update
I’m sorry that’s no longer going of enough this claim has been going on way too long long it’s clearly not important
Discovery Insure's replyOfficial
31 Mar 2026, 14:22Good day
I can confirm that the claims handler has contacted you regarding your claim. We have reviewed the situation and concluded on how you would like to proceed. Once again, thank you for your patience throughout the claims process.
Regards
Discovery Insure
I can confirm that the claims handler has contacted you regarding your claim. We have reviewed the situation and concluded on how you would like to proceed. Once again, thank you for your patience throughout the claims process.
Regards
Discovery Insure
Discovery Insure's reply31 Mar 2026, 14:22
Official
Good day
I can confirm that the claims handler has contacted you regarding your claim. We have reviewed the situation and concluded on how you would like to proceed. Once again, thank you for your patience throughout the claims process.
Regards
Discovery Insure
I can confirm that the claims handler has contacted you regarding your claim. We have reviewed the situation and concluded on how you would like to proceed. Once again, thank you for your patience throughout the claims process.
Regards
Discovery Insure
RF
Romelia F's updateReviewer Update
31 Mar 2026, 14:36Yes she has
RF
Romelia F's update31 Mar 2026, 14:36
Reviewer Update
Yes she has