Bad service

I am very much disappointed with the service I have received so far from discovery, I had an incident on the 18/09/2022 called in for road assistance it initially came within 10 minutes than called in the following day to provide police report nothing was than communicated I kept on getting calls from unknown people saying they are sent by Discovery they want to know where the car is mind you at that moment I wasn’t told also where my car is, kept on calling than I received an sms on the 22/08/2022 that Sindiswa Mbuthuma will be handling my claim and will get more details in 24 hours on the 26 I called in again was told my car hasn’t even been done an inspection as it wasn’t submitted they will log it for today, today I receive an email that the inspection has been cancelled I called in again and was told I had 2 claims for one incident but I will be contacted today to receive further communication nothing is being said again and no one is even responding to my emails.