YC
Yolanda C
1 reviews | Active since Jun 2021
22 Aug 2024, 20:24
Bad Service
I logged a claim on 13 August 2023. They phoned us once and nothing afterwards. The claim was for a washing machine which their 3rd party repaired two years ago and is giving the same problem now. I used to love Discovery Insure but their service is so bad now, I don't even know what to say. They are so delayed, going in for almost two weeks now. I am so disgusted in their service.
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Replies (2)
Discovery Insure's replyOfficial
22 Aug 2024, 20:38Good day Yolanda,
We will escalate this matter to our claims department for urgent assistance.
We apologize for the inconvenience.
Regards,
Discovery Insure
We will escalate this matter to our claims department for urgent assistance.
We apologize for the inconvenience.
Regards,
Discovery Insure
Discovery Insure's reply22 Aug 2024, 20:38
Official
Good day Yolanda,
We will escalate this matter to our claims department for urgent assistance.
We apologize for the inconvenience.
Regards,
Discovery Insure
We will escalate this matter to our claims department for urgent assistance.
We apologize for the inconvenience.
Regards,
Discovery Insure
YC
Yolanda C's updateReviewer Update
25 Aug 2024, 17:59On Friday 23 August Thabiso from Discovery contacted my husband, saying that he don't even work in the claims department. They need to verify whether we obtained the items from a previous claim first, which is not the case. So, if it was the case, would you stop the process? I do not understand how you can put somebody on the claim that do not work in that department, where is the supervisors. As I said previously I worked with Patrina and there was no problem, everything went smooth. For the life of me, I can't understand.
YC
Yolanda C's update25 Aug 2024, 17:59
Reviewer Update
On Friday 23 August Thabiso from Discovery contacted my husband, saying that he don't even work in the claims department. They need to verify whether we obtained the items from a previous claim first, which is not the case. So, if it was the case, would you stop the process? I do not understand how you can put somebody on the claim that do not work in that department, where is the supervisors. As I said previously I worked with Patrina and there was no problem, everything went smooth. For the life of me, I can't understand.