LH
Letebele H
1 reviews | Active since Dec 2022
04 Feb 2026, 15:46
Bad service
Discovery's after service is very bad. I was involved in an car accident and my car was taken in for repairs, a week later I reported the repair center informing them that my car wasn't properly fixed, now its even worse the bumper is coming out. I have more the 5 weeks since I reported this issue but I haven't received any feedback.
Helpful (0)
Replies (7)0
Replies (7)
Discovery Insure's replyOfficial
04 Feb 2026, 16:05Hi Letebele
We’re truly sorry to hear about your experience. This is certainly not the level of after-service we aim to provide.
We would like to look into this matter urgently and ensure it is properly resolved. Your matter has been escalated to our claims team and we will provide you with feedback as soon as possible.
Regards
Discovery Insure
We’re truly sorry to hear about your experience. This is certainly not the level of after-service we aim to provide.
We would like to look into this matter urgently and ensure it is properly resolved. Your matter has been escalated to our claims team and we will provide you with feedback as soon as possible.
Regards
Discovery Insure
Discovery Insure's reply04 Feb 2026, 16:05
Official
Hi Letebele
We’re truly sorry to hear about your experience. This is certainly not the level of after-service we aim to provide.
We would like to look into this matter urgently and ensure it is properly resolved. Your matter has been escalated to our claims team and we will provide you with feedback as soon as possible.
Regards
Discovery Insure
We’re truly sorry to hear about your experience. This is certainly not the level of after-service we aim to provide.
We would like to look into this matter urgently and ensure it is properly resolved. Your matter has been escalated to our claims team and we will provide you with feedback as soon as possible.
Regards
Discovery Insure
Discovery Insure's replyOfficial
05 Feb 2026, 15:30Good day Letebele
We've liaised with our Claims team and they've advised that the previous concerns raised about your vehicle in December have already been addressed. When you raised your concern about your bumper in January, the service provider arranged to meet you to assess the issue and the feedback they provided was that you would need to take your vehicle in to them so that they could correct it by realigning your bumper. Have you taken your vehicle in for this? If not, please arrange to take it through as they've been waiting for you.
Regards
Discovery Insure
We've liaised with our Claims team and they've advised that the previous concerns raised about your vehicle in December have already been addressed. When you raised your concern about your bumper in January, the service provider arranged to meet you to assess the issue and the feedback they provided was that you would need to take your vehicle in to them so that they could correct it by realigning your bumper. Have you taken your vehicle in for this? If not, please arrange to take it through as they've been waiting for you.
Regards
Discovery Insure
Discovery Insure's reply05 Feb 2026, 15:30
Official
Good day Letebele
We've liaised with our Claims team and they've advised that the previous concerns raised about your vehicle in December have already been addressed. When you raised your concern about your bumper in January, the service provider arranged to meet you to assess the issue and the feedback they provided was that you would need to take your vehicle in to them so that they could correct it by realigning your bumper. Have you taken your vehicle in for this? If not, please arrange to take it through as they've been waiting for you.
Regards
Discovery Insure
We've liaised with our Claims team and they've advised that the previous concerns raised about your vehicle in December have already been addressed. When you raised your concern about your bumper in January, the service provider arranged to meet you to assess the issue and the feedback they provided was that you would need to take your vehicle in to them so that they could correct it by realigning your bumper. Have you taken your vehicle in for this? If not, please arrange to take it through as they've been waiting for you.
Regards
Discovery Insure
LH
Letebele H's updateReviewer Update
05 Feb 2026, 16:04This is a false statement, the place is far from where I live. It's either discovery will tow my car there or they will cover my traveling costs to that place. I have nothing to do with a 3rd party as I'm not paying them, besides you focusing on the bumper only, the front wheel where the taxi hit my car is bent. You mentioned that there's old damages while the repair center advised that its not old damages which where caused by the accident hence the other hit car that hit mine is written off. I truly don't appreciate how you'll dealt with my claim especially the long waiting period for feedback.
LH
Letebele H's update05 Feb 2026, 16:04
Reviewer Update
This is a false statement, the place is far from where I live. It's either discovery will tow my car there or they will cover my traveling costs to that place. I have nothing to do with a 3rd party as I'm not paying them, besides you focusing on the bumper only, the front wheel where the taxi hit my car is bent. You mentioned that there's old damages while the repair center advised that its not old damages which where caused by the accident hence the other hit car that hit mine is written off. I truly don't appreciate how you'll dealt with my claim especially the long waiting period for feedback.
Discovery Insure's replyOfficial
09 Feb 2026, 10:09Good day Letebele
Our Claims team have advised that the service provider will be contacting you to arrange for a convenient time for you, where they will come and collect your vehicle. Once collected they will work on rectifying the errors.
Regards
Discovery Insure
Our Claims team have advised that the service provider will be contacting you to arrange for a convenient time for you, where they will come and collect your vehicle. Once collected they will work on rectifying the errors.
Regards
Discovery Insure
Discovery Insure's reply09 Feb 2026, 10:09
Official
Good day Letebele
Our Claims team have advised that the service provider will be contacting you to arrange for a convenient time for you, where they will come and collect your vehicle. Once collected they will work on rectifying the errors.
Regards
Discovery Insure
Our Claims team have advised that the service provider will be contacting you to arrange for a convenient time for you, where they will come and collect your vehicle. Once collected they will work on rectifying the errors.
Regards
Discovery Insure
LH
Letebele H's updateReviewer Update
26 Feb 2026, 08:27I have been waiting for the service provider or discovery to contact me since the 9th of February. Till this day there hasnt been any communication.
LH
Letebele H's update26 Feb 2026, 08:27
Reviewer Update
I have been waiting for the service provider or discovery to contact me since the 9th of February. Till this day there hasnt been any communication.
Discovery Insure's replyOfficial
27 Feb 2026, 08:34Good morning Letebele
Thank you for letting us know. We'll follow-up with the service provider to see what the issue might be and revert with feedback as soon as possible.
Regards
Discovery Insure
Thank you for letting us know. We'll follow-up with the service provider to see what the issue might be and revert with feedback as soon as possible.
Regards
Discovery Insure
Discovery Insure's reply27 Feb 2026, 08:34
Official
Good morning Letebele
Thank you for letting us know. We'll follow-up with the service provider to see what the issue might be and revert with feedback as soon as possible.
Regards
Discovery Insure
Thank you for letting us know. We'll follow-up with the service provider to see what the issue might be and revert with feedback as soon as possible.
Regards
Discovery Insure
Discovery Insure's replyOfficial
13 Mar 2026, 13:31Good day Letebele
Thank you again for reaching out to us and please accept our apologies for the delay. We've received feedback from the service provider that they will not be contacting you to arrange to collect your vehicle as, based on the previous assessments, the damage you mention was not incident related.
As previously confirmed, the damage you mentioned is old damage and the repairs done to correct that damage was poorly done. This resulted in the bumper not being perfectly aligned and is due to no fault by the service provider. Also, the bent axle is not incident related. Should you wish to have them look at it, you would have to go to them yourself.
We realise this is not the outcome you would have liked but you do have the option of raising this with the Ombudsman. The details were previously provided by our Claims Team and can also be found in your policy documents.
Regards
Discovery Insure
Thank you again for reaching out to us and please accept our apologies for the delay. We've received feedback from the service provider that they will not be contacting you to arrange to collect your vehicle as, based on the previous assessments, the damage you mention was not incident related.
As previously confirmed, the damage you mentioned is old damage and the repairs done to correct that damage was poorly done. This resulted in the bumper not being perfectly aligned and is due to no fault by the service provider. Also, the bent axle is not incident related. Should you wish to have them look at it, you would have to go to them yourself.
We realise this is not the outcome you would have liked but you do have the option of raising this with the Ombudsman. The details were previously provided by our Claims Team and can also be found in your policy documents.
Regards
Discovery Insure
Discovery Insure's reply13 Mar 2026, 13:31
Official
Good day Letebele
Thank you again for reaching out to us and please accept our apologies for the delay. We've received feedback from the service provider that they will not be contacting you to arrange to collect your vehicle as, based on the previous assessments, the damage you mention was not incident related.
As previously confirmed, the damage you mentioned is old damage and the repairs done to correct that damage was poorly done. This resulted in the bumper not being perfectly aligned and is due to no fault by the service provider. Also, the bent axle is not incident related. Should you wish to have them look at it, you would have to go to them yourself.
We realise this is not the outcome you would have liked but you do have the option of raising this with the Ombudsman. The details were previously provided by our Claims Team and can also be found in your policy documents.
Regards
Discovery Insure
Thank you again for reaching out to us and please accept our apologies for the delay. We've received feedback from the service provider that they will not be contacting you to arrange to collect your vehicle as, based on the previous assessments, the damage you mention was not incident related.
As previously confirmed, the damage you mentioned is old damage and the repairs done to correct that damage was poorly done. This resulted in the bumper not being perfectly aligned and is due to no fault by the service provider. Also, the bent axle is not incident related. Should you wish to have them look at it, you would have to go to them yourself.
We realise this is not the outcome you would have liked but you do have the option of raising this with the Ombudsman. The details were previously provided by our Claims Team and can also be found in your policy documents.
Regards
Discovery Insure