Bad Service

Good Day

Please note that I have asked for a car and home insurance policy recently taken out in Jan 2020 that was supposed to start 25 February 2020 upon which I was told to get the tracker installed and go to a glass fit to assess the car and send registration papers of which I did not as the car I purchased is still not transferred onto my name due to unforeseen circumstances. Therefore I called discovery at the beginning of feb 2020 and asked to cancel the policy. I then got an automated email and no calls, I then received an sms notifying me of a debit order going of on the 25th I called again and asked for the policy to be cancelled I was told an email will be sent to cancel it, however it has not been cancelled as I then get debited today which is very frustrating??? I asked forthis policy to be cancelled and this was not done. I called in numerous times and have sent through emails asking for this policy to be cancelled. I explained that the car I have is not registered under my name due to some issues and I cannot insure a car that does not belong to me. Please may I ask that you refund me premiums taken out of my account of which I specifically asked that this policy is cancelled and this was not done.

I am very unhappy about the fact that my account was debited even though I called and advised that i do not want the policy.

Can someone please get back to me instead of sending me automatic replies. The policy number is Your reference number is: *** Your reference number is: ***