Bad service ***

I don't now wat to call it the bad service I getting form discovery insure and Estelle nel it now 4 week to sort my house hold goods I got a call from discovery contractor this morning was told it going to take a another 14 days after discovery authorities the cleaning of the goods I do now how u clean a louch suit rugs that was damaged in a flooding for rest of all the good I getting told it with her manager I the mean time discovery canceled my a Commendation now I sleeping no the floor in a empty house no beds but her manager is looking in to it can I please get a call from. A manager that help solve this matter