Bad Service

I logged a claim on my very cheap Lenovo laptop that was ****** during a burglary(20/02/2016) at my place.Kevin first send me an email to acknowledge my claim.I was then passed over to the most *********** bunch EVER (Motshabi and Roland).After calling Discovery 11 times with regards to my claim,i got an email to say that my claim has been authorized to their preferred Supplier :New World Menlyn.I don't know how much was authorized,nor do I what the arrangement was with their supplier.Send Roland (team Leader)an email on the 4th disclosing my displeasure at their bad service.He came back to me on Sunday evening(06/02/2016), trying to reassure me that they will do the followup,and that Motshabi will contact me.Nothing has materialized...I feel like they have more important things than to deal with a mere customer with a very cheap laptop(as one of their operator said in one of my 11 calls to Discovery.<br> Discovery's Service sucks!!!