Bad Service

I am extremely unhappy about the service received from your Insurance Dept.<br> On the 20th I called your call centre and cancelled my Insurance policy. On the 29.01.2016 I received a sms stating a debit order will go off my acc for thew month of Feb.<br> I called your call centre again to query as the Policy was supposed to be cancelled. Your Consultant confirmed the policy was not cancelled and cancelled it.<br> 2 February , Debit order goes of my account for the month of Feb 2016 and called your call centre again .The consultant advised me the money will be repaid in 48 Hours into my bank account.<br> 4 February still no refund. I called your call centre again. The consultant advised me payment will reflect by Monday 08.02.2016.<br> Today is Monday 08.02.2016 - Still no Refund.<br> I'm tired of the pathetic service and excuses.Im tired of calling your call centre .I'm tired of repeating the Security verification questions.<br> <br> All I want is my refund.<br>