AG
Andre G

1 reviews | Active since Jan 2012

24 Nov 2015, 12:23

Bad service

1) Received different insurance quotes from Discovery on the same vehicle and initially ended up paying +- R100 more on my insurance premium.<br> <br> 2) Discovery Insure's sales people do not know the difference between a Toyota and a Fortuner (as a result I did not pass your qualifying questions). Their sales people also do not ask the same questions and as I result this may have impacted the premium.<br> <br> 3) I had to contact my broker who managed to get me a significant discount on the Audi's insurance premium. Why should that be the case?<br> <br> 4) On the day of the installation of the DQ track for the Audi the technician informed me that he was only instructed to de-install a device on my other vehicle, i.e. no installation on the new vehicle.<br>

0
Replies (1)
Discovery Insure
Discovery Insure's reply24 Nov 2015, 15:19
Official
Hello AndreJJG,

It is Discovery Insure's intention to always provide a seamless and efficient service.

We apologise that this has not been the case this time with the de and new installation of your vehicles. We have confirmation that a booking has been done for the 2nd of December 2015.

Regards,
Sekgobola
Discovery Insure