BAD SERVICE

I called Discovery on the 12th of October informing them I will be claiming through them.<br> 2: Dealing with Neo Mathafeng and Discovery as a whole was a nightmare, I always had to call to find out what is happening, until I advised that he refers me to his manager, then I at least got some communication.<br> 3: The panelbeaters they use called me to bring the car for assessment on the 27th, and said they will order parts, to date I still have not heard anything from them.<br> I pay a premium to discovery and their service has been appalling to say the least. Not having my car is an inconvenience, and my insurer doesn't seem to be in a hurry to assist. It's been 4 weeks. <br> I did not mind the courtesy car, as it's just for a while however as it is now, I will have to drive it for longer. The car is small for a family of 4 and I have had to cancel my coming weekend's trip. <br> For such a big company and the Brand, it's been very disappointing dealing with Discovery. If I do not call to get an updated nothing gets done.<br> The repairs on my vehicle have not started and I am sure Discovery is not aware of it as they just DO NOT follow up with their clients. <br> Discovery doesn't know what they doing