BAD SERVICE

On 17 January 2024 I received a telephone call from one of Discovery Insure's employees offering to assess my assets and supply me with a competitive quotation. He spent 2 hours with me on the phone and subsequently gave me a monthly premium quotation. He then said he would email me the taped conversation and was going to transfer the call to his anager. I then spoke to a lady who identified herself as Didi. She wanted me to commit to changing my insurers. I told her I would like to see the quotation in writing so that I could make an informed decision as I have been with my current insurers for many many years. She told me that she would email the documents to me and give me 48 hours to accept it. If I did so within that time period she offered a R300 lower monthly premium than her assistant had. Well, 48 hours have come and gone and I am still waiting for emails from either of them. No communication whatsoever. If they are looking to bring more clients to Discovery Insure, this is certainly not the way to go as it certainly does not instill a potential client with confidence in the service they will be receiving in the future should they change their insurers to Disovery Insure.