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Tamsyn Y

1 reviews | Active since Jul 2018

20 Jan 2019, 01:25

BAD SERVICE

After submitting a claim two weeks ago and being delegated an agent. I have had no response to the numerous emails sent. After sitting in the call centre que to eventually reach someone, being put on hold and then told that my "agent" will call me back on more than one occasion, I have yet to receive feedback.

unimpressed.

0
Replies (2)
Discovery Insure
Discovery Insure's reply21 Jan 2019, 11:00
Official
Good day Tamsyn

Thank you for raising your concerns.

We have taken the matter up with the relevant management team.

Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.

feedback will be given to you directly.

Regards 
Discovery Insure


TY
Tamsyn Y's update04 Feb 2019, 13:20
Reviewer Update
Thank you for your swift response Discovery. You have certainly made up for this.