Bad Service

Good Day

Perhaps this complaint is not intended directly to Discovery, it is around one of their suppliers and for not knowing short of where to go, I have placed my complaint here.

I had an accident on the 19th Oct and my car was collected on the 22nd Oct and sent to Dent Tech in Strijdom Park.

I have been getting the run around from Dent Tech since my claim was processed, which it was almost immediately,

Last week Thursday I called and was unable to speak to Ramona directly, who is dealing with my vehicle, and the lady that I did speak to told me that they were waiting for the part from Peugeot, they had placed an order and sometimes it can take 1 to 2 months in order to deliver / import the part. At that time she also informed me that Ramona would send me an email with the Order to Peugeot so I could also follow up from my side.

The very next day I sent an email to Ramona asking for the order so I could also call Peugeot and was informed at that time that the part was NOT ordered from Peugeot but from Maroon's and confirmed that the part would be delivered by Thursday 8th Nov and they would take a day or two to assemble and that the car would then go to paint.

At this time, I informed Ramona that I would be undergoing an operation on the 20th Nov and that my rental car would have to be returned on the 26th, at which point she suggested that they should be done by then.

I now have phoned today only to be told that the part WAS NOT delivered on Thursday and that they don't know why. So who knows? They also said they would call me back immediately, which they did not.

I am undergoing two operations next week and hence my wife needs a car to get me to and from hospital and we also need to take my daughter to work. So If I don't have my car by end next week, my daughter won't be able to go to work.

I am so fed up that I need to be the one to keep phoning an finding out what is happening. If I don't phone nothing gets done and even when I do phone nothing gets done.

I now have to return my rental on the 26th, is it now my fault that Discovery has used a panel beater who takes their time and does not follow up. It's been 3 weeks and absolutely nothing has been done to my car??????

I would appreciate some feedback, as I am at my wits end. How am I supposed to undergo two surgeries and be stressed that I won't have a car to take me to hospital in need.