Bad service

It is unfortunate that I have to go as far as to write a bad review for Discovery for poor client service.

I was involved in an accident and Discovery sent my vehicle to be repaired by their own listed panel beater, Queenswood Panel beaters.

I received my vehicle in an extremely poor condition. The workmanship done to my vehicle was horrible and so visible that even a person that knows nothing about vehicle repairs could see that the work done to the vehicle was shoddy.

I laid a complaint by Discovery. They did not even have contact me and only responded almost 2 days later via email to my complaint.

They do not contact me to keep me informed. I have to follow up with them to be kept informed.

Discovery has no interest in resolving a complaints and the client service is very poor.

I am not happy at all with the service not with the condition my vehicle was give back to me and the fact that we are heading for week 2 and if I do not follow up on the matter, no one will even bother to keep me informed.