RM
Refilwe M
1 reviews | Active since Mar 2021
17 Oct 2025, 10:24
Bad Service!!
I have had a hail damage on the 9nth of October and put in a claim with the insurance which that they agreed to however now I am told asking for an automatic car as I can’t drive a manual is a privilege by Boitshepo from that what is the difference between a manual and an auto car as I have a car hire option I am told it will be at my expense. I am expecting to take a car to Rivonia from Centurion yet no one is willing to cater for that as I obviously will not be provided a car of my choice which is part of the cover.
Helpful (0)
Replies (4)0
Replies (4)
Discovery Insure's replyOfficial
17 Oct 2025, 11:21Good day Refilwe
Thank you for reaching out to us. We appreciate that you're not happy you cannot get an automatic car hire vehicle as you believe this is included in your cover. While you are correct in that car hire is included at no extra cost on your policy, this is only for the standard, manual vehicle, not an automatic or higher class of vehicle. Automatic cars generally cost more overall and this means that car hire companies charge more to higher them out. Due to this, clients can select these upgraded car hire options on their policies for an additional cost to ensure they get the car hire vehicle that's suitable for them.
Unfortunately, in this instance, no upgraded car hire option was selected and you only have the standard, manual vehicle option available to you. However, our Claims Management team have requested that your Sales call be listened to, to determine what option was requested at the time and the appropriate action will be taken based on the findings.
Regards
Discovery Insure
Thank you for reaching out to us. We appreciate that you're not happy you cannot get an automatic car hire vehicle as you believe this is included in your cover. While you are correct in that car hire is included at no extra cost on your policy, this is only for the standard, manual vehicle, not an automatic or higher class of vehicle. Automatic cars generally cost more overall and this means that car hire companies charge more to higher them out. Due to this, clients can select these upgraded car hire options on their policies for an additional cost to ensure they get the car hire vehicle that's suitable for them.
Unfortunately, in this instance, no upgraded car hire option was selected and you only have the standard, manual vehicle option available to you. However, our Claims Management team have requested that your Sales call be listened to, to determine what option was requested at the time and the appropriate action will be taken based on the findings.
Regards
Discovery Insure
Discovery Insure's reply17 Oct 2025, 11:21
Official
Good day Refilwe
Thank you for reaching out to us. We appreciate that you're not happy you cannot get an automatic car hire vehicle as you believe this is included in your cover. While you are correct in that car hire is included at no extra cost on your policy, this is only for the standard, manual vehicle, not an automatic or higher class of vehicle. Automatic cars generally cost more overall and this means that car hire companies charge more to higher them out. Due to this, clients can select these upgraded car hire options on their policies for an additional cost to ensure they get the car hire vehicle that's suitable for them.
Unfortunately, in this instance, no upgraded car hire option was selected and you only have the standard, manual vehicle option available to you. However, our Claims Management team have requested that your Sales call be listened to, to determine what option was requested at the time and the appropriate action will be taken based on the findings.
Regards
Discovery Insure
Thank you for reaching out to us. We appreciate that you're not happy you cannot get an automatic car hire vehicle as you believe this is included in your cover. While you are correct in that car hire is included at no extra cost on your policy, this is only for the standard, manual vehicle, not an automatic or higher class of vehicle. Automatic cars generally cost more overall and this means that car hire companies charge more to higher them out. Due to this, clients can select these upgraded car hire options on their policies for an additional cost to ensure they get the car hire vehicle that's suitable for them.
Unfortunately, in this instance, no upgraded car hire option was selected and you only have the standard, manual vehicle option available to you. However, our Claims Management team have requested that your Sales call be listened to, to determine what option was requested at the time and the appropriate action will be taken based on the findings.
Regards
Discovery Insure
RM
Refilwe M's updateReviewer Update
17 Oct 2025, 11:27This are not matters you specify when takes out a policy next thing when claims come you pull out these nitty gritty I was never told about what car I will be getting so don’t come here and tell about standards and whatever when they were never mentioned be clear form the get go.
RM
Refilwe M's update17 Oct 2025, 11:27
Reviewer Update
This are not matters you specify when takes out a policy next thing when claims come you pull out these nitty gritty I was never told about what car I will be getting so don’t come here and tell about standards and whatever when they were never mentioned be clear form the get go.
Discovery Insure's replyOfficial
17 Oct 2025, 13:14Which is why our Claims Management team have requested that your sales call be listened to so, we can determine whether our advisor provided the information he should have during that call.
Discovery Insure's reply17 Oct 2025, 13:14
Official
Which is why our Claims Management team have requested that your sales call be listened to so, we can determine whether our advisor provided the information he should have during that call.
Discovery Insure's replyOfficial
11 Nov 2025, 11:12Good day Refilwe
Thank you again for reaching out to us and please accept our apologies for the delay in response.
As confirmed by our Claims team after listening to your Sales call, the Sales advisor assisting you advised of the car hire vehicle type available to you on your policy in the event of a valid claim. You accepted this and did not request a change to an automatic like your own vehicle.
Please feel free to reach out to us should you need any further assistance.
Regards
Discovery Insure
Thank you again for reaching out to us and please accept our apologies for the delay in response.
As confirmed by our Claims team after listening to your Sales call, the Sales advisor assisting you advised of the car hire vehicle type available to you on your policy in the event of a valid claim. You accepted this and did not request a change to an automatic like your own vehicle.
Please feel free to reach out to us should you need any further assistance.
Regards
Discovery Insure
Discovery Insure's reply11 Nov 2025, 11:12
Official
Good day Refilwe
Thank you again for reaching out to us and please accept our apologies for the delay in response.
As confirmed by our Claims team after listening to your Sales call, the Sales advisor assisting you advised of the car hire vehicle type available to you on your policy in the event of a valid claim. You accepted this and did not request a change to an automatic like your own vehicle.
Please feel free to reach out to us should you need any further assistance.
Regards
Discovery Insure
Thank you again for reaching out to us and please accept our apologies for the delay in response.
As confirmed by our Claims team after listening to your Sales call, the Sales advisor assisting you advised of the car hire vehicle type available to you on your policy in the event of a valid claim. You accepted this and did not request a change to an automatic like your own vehicle.
Please feel free to reach out to us should you need any further assistance.
Regards
Discovery Insure