BAD SERVICE

I called Discovery Insure on Thursday 25 June 2015 to cancel my policy as they stated they needed a five day notification before the debit order date (mine used to be deducted on the 1st). The consultant I spoke to initially tried to check if I could get a lower premium which was not possible and I ended up opting to cancel the cover. She indicated that notification of cancellation would be sent via email. <br> Monday 29th June, I called again to find out if why no documentation had been sent out to me, consultant indicates that they would quote me for a different cover (around R395/month). However after waiting and not receiving the said documents. I called Discovery Insure again, only to be told that my call on Thursday 25 June never happened (there was no record of it on their system) and they had sent through notification to the bank to deduct money from my account . I have to go to the bank to rectify this. <br> within a company that claims to record their calls, how did my whole conversation conveniently disappear from their system. now the buck is being passed to me to reverse the debit order when adequate notification was given for cancellation. <br> Bad service discovery insure!!!!!