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gerrit R
1 reviews | Active since Jul 2013
06 Dec 2021, 08:48
Bad Service
I placed a claim for my Boundary wall that collapsed due to all the heavy rain the past 2 weeks.
A certain Mr Grayson-Lee Pillay was the assesor. He claimed that my wall wasn't built to building regulations. I explained to him that he wall was there since i moved in and only collapsed 5 years after moving in. He then said i must deal with it because nothing lasts forever! I think it is very unprofessional. Isn't that the reason we have insurance for because nothing lasts forever. And to top that he bend my gutters of my house during inspection and now i must fix it? Is this how Discovery works. If so im stopping my insurance and will go with someone else
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Discovery Insure's replyOfficial
06 Dec 2021, 09:37Good day Gerrit, thank you for your comment.
Kindly follow the steps as outlined in the rejection letter that you will receive in respect to the claims in question. The matter regarding the mannerism of the assessor has been escalated to the area manager for attention and the relevant sanctions will be imposed should there be a case of misconduct.
Regards,
Discovery Insure
Kindly follow the steps as outlined in the rejection letter that you will receive in respect to the claims in question. The matter regarding the mannerism of the assessor has been escalated to the area manager for attention and the relevant sanctions will be imposed should there be a case of misconduct.
Regards,
Discovery Insure
Discovery Insure's reply06 Dec 2021, 09:37
Official
Good day Gerrit, thank you for your comment.
Kindly follow the steps as outlined in the rejection letter that you will receive in respect to the claims in question. The matter regarding the mannerism of the assessor has been escalated to the area manager for attention and the relevant sanctions will be imposed should there be a case of misconduct.
Regards,
Discovery Insure
Kindly follow the steps as outlined in the rejection letter that you will receive in respect to the claims in question. The matter regarding the mannerism of the assessor has been escalated to the area manager for attention and the relevant sanctions will be imposed should there be a case of misconduct.
Regards,
Discovery Insure