BAD SERVICE
<p> I am very dissappointed at this claim as I communicate with the Consultan via email I am working from Bloemfonteina and will come back 25 May 2017. As on 15 I got an urgent meeting in Pretoria I communicate with her a read request report shows her receiving my mail. This morning I made calls to check she never booked for me am told I must wait 24 hr and this arrangement I made on time The team leader sends an apology and now its 2hrs and my depature to bloemfontein is at `17h00 still no response. I was made to call repairer I BRING THE VEHICLE AT 3PM now am without response I make calls even the Team leader does not respond. This is just unacceptable and Poor Service.</p> <p> </p>
We apologize for the inconvenience and disappointment that you experienced in dealing with us recently.
We understand that you were not happy with the alternative given, of towing the vehicle to the panel beater in your absence, as you were unable to take it it today.
Please be advised that the vehicle has already been assessed, and now needs to be repaired, the repair work as indicated on the report is 8 working days, please note that this could change depending on the availability of parts.
We will await your instruction on when to bring in the vehicle for the repair work.
Regards,
Sakhe
Discovery Insure
We apologize for the inconvenience and disappointment that you experienced in dealing with us recently.
We understand that you were not happy with the alternative given, of towing the vehicle to the panel beater in your absence, as you were unable to take it it today.
Please be advised that the vehicle has already been assessed, and now needs to be repaired, the repair work as indicated on the report is 8 working days, please note that this could change depending on the availability of parts.
We will await your instruction on when to bring in the vehicle for the repair work.
Regards,
Sakhe
Discovery Insure