1 reviews | Active since Jan 2017
Bad Service
<p>It is unacceptale that Discovery has an app that is needed for their DQ Track which is not compatable with all phones. I called THREE times and still haven't received feedback. I don't understand why I need to beg for their assistance when I am paying for a product I can't even use. I am highly disappointed!</p>
Thank you for your comment.
We believe the concerns raised have been addressed on our Facebook interaction earlier today.
Whilst you are still aggrieved, it is unfortunate but true is that not all cell phones are able to do everything we would like them to, and that remains the prerogative of the cell phone manufactures (like a motion sensors and location access, etc.) to ensure compatibility with what we are trying to achieve.
Discovery Insure has always made it available for our Planholders to choose between a Smartphone-enabled DQtrack and the Standalone Dqtrack device which does not require the use of your phone to track your driving behavior and reward you accordingly. You are welcome to contact our call centre (Servicing Division) to change to a telematics option that suites your circumstances. Alternatively, you may remove the Vitalitydrive option on your Plan if it does not suite your preference, thus have a standard insurance policy.
We wish to once again apologise for the delayed service and frustrations experienced.
Regards,
Discovery Insure
Thank you for your comment.
We believe the concerns raised have been addressed on our Facebook interaction earlier today.
Whilst you are still aggrieved, it is unfortunate but true is that not all cell phones are able to do everything we would like them to, and that remains the prerogative of the cell phone manufactures (like a motion sensors and location access, etc.) to ensure compatibility with what we are trying to achieve.
Discovery Insure has always made it available for our Planholders to choose between a Smartphone-enabled DQtrack and the Standalone Dqtrack device which does not require the use of your phone to track your driving behavior and reward you accordingly. You are welcome to contact our call centre (Servicing Division) to change to a telematics option that suites your circumstances. Alternatively, you may remove the Vitalitydrive option on your Plan if it does not suite your preference, thus have a standard insurance policy.
We wish to once again apologise for the delayed service and frustrations experienced.
Regards,
Discovery Insure