1 reviews | Active since Dec 2016
Bad service
<p>My car was taken in for assessment and repair. I was told the repairer would contact me. I called Discovery twice with no news when my car ready. repairers were given my old contact details and could not contact me. the car hire which I only had for two weeks was canceled by Avis and money was taken for car hire from my account . </p> <p>Despite the numerous calls made to Discovery myonly has not been refunded . even though I had 30 days car hire available to me.</p> <p>**************** . I have my household insure with Discovery insure as well... Will need to rethink </p>
We note the concerns raised and apologise for the frustration experienced.
We have escalated the issues raised with our car hire division for assistance and will revert as soon a we have the feedback.
Regards,
Sekgobola
Discovery Insure
We note the concerns raised and apologise for the frustration experienced.
We have escalated the issues raised with our car hire division for assistance and will revert as soon a we have the feedback.
Regards,
Sekgobola
Discovery Insure
Good day mimi-attias,
We have received feedback from our car hire division and the car rental service provider (Avis).
We are informed that you had the rental vehicle for 19 days, it was terminated for the 25/11/2016 as the repairs were completed. The invoice that AVIS has billed has been attached on your claim file, which can be requested from claims division by calling into the call centre.
Kindly note that the amount that was put through as a security deposit is just a temporary hold on the client account. This amount is not debited from your account but put as a hold. AVIS would later request the bank to cancel any outstanding authorizations when the contract is closed. Please be advised that a letter of cancellation has been sent to the Customers Bank. The bank will check and cancel any outstanding authorization. Should there be any pending authorization on the client credit card the amount will be cancelled and release back to your available balance within 48 hours.
Regards,
Sekgobola
Discovery Insure
Good day mimi-attias,
We have received feedback from our car hire division and the car rental service provider (Avis).
We are informed that you had the rental vehicle for 19 days, it was terminated for the 25/11/2016 as the repairs were completed. The invoice that AVIS has billed has been attached on your claim file, which can be requested from claims division by calling into the call centre.
Kindly note that the amount that was put through as a security deposit is just a temporary hold on the client account. This amount is not debited from your account but put as a hold. AVIS would later request the bank to cancel any outstanding authorizations when the contract is closed. Please be advised that a letter of cancellation has been sent to the Customers Bank. The bank will check and cancel any outstanding authorization. Should there be any pending authorization on the client credit card the amount will be cancelled and release back to your available balance within 48 hours.
Regards,
Sekgobola
Discovery Insure