BAD SERVICE

<p>I was involved in a car accident on the 21 August 2016 and the claim was logged on the 22 August 2016. The person who is handling my claim is Tsepiso Mazibuko. I am not sure whether this person is a he/ she as he/she never called me and when I called Discovery I left a messages because I could not get hold of this person. This person sent me an email on the 30 August 2016, notifying me that my car was right off and requested documents which were sent on the same day. I complained to this person on the same date through the email siting my unhappines on the matter he/ she is handling the claim but not response. The only emails I received after that are that he/ she is waiting for management to update me. The hired car that I am usitilising is left with 8 days from today and I am still in a state of not knowing the wayforward. People like this can make customers to cancel or bad mouth the insurance company because of the poor service that they rendering. Can I please get a better service that I am paying for as I am not asking too much but what I should be receiving in terms of service.</p>