1 reviews | Active since May 2016

12 May 2016, 10:08

Bad Service

<p>I am a discovery client. My vehicle was repaired by Brooklyn panel beaters a panel beater nominated by discovery insure. I had a courtesy car for 30 days. The panel beater took nearly a week longer. In that week, I had no car to take my children to school or to do my work. After a big fight with Brooklyn Panel Beaters, they said I could come and collect my car. When I got there I could not believe how bad the panel beater have repaired my vehicle. Nothing was lining up. The one front light was in line with the bonnet and the other front light was about 8 centimeters back. The front fender was also not in line with the bonnet and about 6 centimeters over. The lines of the bonnet and the fenders was out. The paint left running marks...</p> <p>The best is when I phoned discovery motor vehicle insurance that Sa****ay morning the lady was helpful. She promised to sort everything out the Monday morning but it didn't happen. I phoned discovery more than 20 times until Wednesday. Left numerous messages for the consultant to phone me back but he did not return my calls. It is now Thursday. I sit without a car for nearly two weeks. I really struggle and I have just sent messages to the consultant to let him know I will let everyone know on social media.... No service from Discovery Vehicle Insurance.... </p>

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Replies (2)
Discovery Insure
Discovery Insure's reply12 May 2016, 11:04
Official

We are concerned by your comments.

We apologise for the inconvenience, this issue has been escalated to our claim management team, we will provide you with feedback shortly.

Regards,

Sakhe

Discovery Insure

's update16 May 2016, 09:23
Reviewer Update
Still no service from Discovery. I am now in my 3rd week without a car. Everytime I phone Discovery the matter is been escalated. Panelbeaters like Brooklyn panelbeaters should not be an approved Discovery panel beater. Then the service received from the consultants at discovery insure is really bad. I have to keep on phoning them and not once have a consultant phone me back. I only received a mail from the consultant who work on my claim on Thursday after I said I am going to take this matter further. A lot of inconvianance caused by insurer and panelbeater. It is not easy for a dad who is a single parent and have two samll children to be put in a situation without a car.