Bad Service

<p>I had a horrible experience with Discovery that I do not wish it to happen to anyone. I am still terrified by the experience till today. I got involved in an accident on the 20th of May on my way to Bloem my car took 3 weeks to be brought back to PTA. They took my car to PTA west on the 15th of June from Bloem, on the 23rd I was called to fetch my car and upon arrival at Eljoney body workshop, the car was not fixed. Some parts missing and I could not even start the car. I asked where did they fix the car as its still having the physical damages and they said they only fixed the exhaust . Nobody at discovery insurance cared to call me and tell me the results of the assessments and what was going to be fixed. The consultant from discovery told me they are not allowed to divulge assessment report to me? Like really? So tell me discovery how am I fetching a car that is not fixed and not driveable? The physical damages to the bumper still there, now I can't even start the car? I made several calls, emails and I am just exhausted. They are not reachable, brokers are horrible. Service is soooo bad. Now I must give back the Avis car and also pay money on the rental car because they didn't pay Avis they delayed the whole thing and now I must suffer. I am so ****ed off</p>