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1 reviews | Active since Dec 2016

02 Dec 2016, 11:53

Bad Pathetic service and Incorrect information on two separate calls

<p>All our insurance is now with Discovery one of the worthy mistakes we have made was moving our household/cars/brick&morts insurance to discovery from Dial direct we never had a problem with any of our claims. Now discovery wats to increase our premium by R500 for a R2000 claim. On top of that on two separate calls one to my husband the second called to myself which I phone discovery from my cell phone on a call for 30 min was told the claim has been approved and would be paid out. Discovery Insurance your service is pathetic. You really need to train your consultant better given out incorrect information you have taken Discovey service bacon 15 years. ... after being a discovery client for 15 years this is the first time l feel like I should move all our policies away from discovery!!!!!'mm </p>

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Replies (1)
Discovery Insure
Discovery Insure's reply02 Dec 2016, 15:03
Official

Thank you for bringing your concerns forward, please be advised that we have been in contact with Mr. Vallaro to assist with these issue.

We apologise for the inconvenience created, but can assure you that we have attended to the matter.

Regards,

Sakhe

Discovery Insure