Bad manners and attitude

I have logged a claim with Discovery, I was informed that it will not be paid and I accept that part. Je'Near has only called me twice since I logged a claim then left a voice msg then after she never bothered to call me, she is never available on the number she has provided. She never responds to my emails, I now want my car back and no response from her. I called the call centre again and she told the other agent that I have to go collect the car (not providing any info), I called SMD and I was told that the insurance needs to authorise this (I am being sent from pillar to post). I paid my premiums without fail, they also continued to debit my account while they had my car and that is unfair. I am really disappointed by Discovery, I requested to speak to the manager I was told they were both busy I must send an email. I did that and still no response, I am really fastruated by this whole thing. I should have avoided this company after the 1st complain I had when they were nit responding to my calls while they were over debiting me, biggest mistake ever :-(