PN
Polela N
1 reviews | Active since Sept 2011
17 Nov 2022, 10:01
Bad insurer
These people take advantage of pensioners. They do not explain the terms that come with this insurace. My mother's car was taken 3 weeks ago. They promised her car hire for free, as stated in the policy document, but when she needed the car hire they requested her to pay R3000. This is not on the policy document. The call centre agents were rude and kept protecting each other. I would not recommend this nonsense insurance to anyone. When following up on the progress of the car that is being fixed, they send you from pillar to post. It has been 3 weeks and still no clue on the progress of the car.
Helpful (0)
Replies (3)0
Replies (3)PN
Polela N's updateReviewer Update
17 Nov 2022, 13:40On the lolicy document that my mother received, nowhere does it state that she has to struggle with Avis amd pay like she is hiring the car for herself meantime it is a courtesy car that you Discovery promised her will be at no cost. I read the documents more than 3times and I do not see the part about paying for the Avis car. Now it is convenient for you to put this clause on Hellow Peter about rented cars whilr the clause is not on the policy documents. She is a pensioner for heaven's sake, these are the things that were supposed to be explained to her in detail, especially because they are not on the policy document. When I requested a recording from the call centre agent Rhulani, he was very rude. I just want my mother to be with an insurer she can rely on, not this.
PN
Polela N's update17 Nov 2022, 13:40
Reviewer Update
On the lolicy document that my mother received, nowhere does it state that she has to struggle with Avis amd pay like she is hiring the car for herself meantime it is a courtesy car that you Discovery promised her will be at no cost. I read the documents more than 3times and I do not see the part about paying for the Avis car. Now it is convenient for you to put this clause on Hellow Peter about rented cars whilr the clause is not on the policy documents. She is a pensioner for heaven's sake, these are the things that were supposed to be explained to her in detail, especially because they are not on the policy document. When I requested a recording from the call centre agent Rhulani, he was very rude. I just want my mother to be with an insurer she can rely on, not this.
PN
Polela N's updateReviewer Update
17 Nov 2022, 14:54You can give it hundred fancy names, fact if the matter is the Avis car hire part is not on the document you sent to her when she took out this insurance. Transparency is what makes other insurance houses prosper, which is not the case here. Even the call centre agents are rude, have since been waiting for an update on the car that has been gone for 3 weeks while promised 7 to 10 days. I will advise her to go back to her previous insurer as there were no problems there, your consultants lured her with 'no access' whilst they know that the access money is the money she has to use to hire a vehicle you said was going to be free. Mncm.
PN
Polela N's update17 Nov 2022, 14:54
Reviewer Update
You can give it hundred fancy names, fact if the matter is the Avis car hire part is not on the document you sent to her when she took out this insurance. Transparency is what makes other insurance houses prosper, which is not the case here. Even the call centre agents are rude, have since been waiting for an update on the car that has been gone for 3 weeks while promised 7 to 10 days. I will advise her to go back to her previous insurer as there were no problems there, your consultants lured her with 'no access' whilst they know that the access money is the money she has to use to hire a vehicle you said was going to be free. Mncm.
PN
Polela N's updateReviewer Update
18 Nov 2022, 16:26As expected. No phone call or an update from Discovery Insure. My mother still has no clarity on when the car will be fixed, if it will ever be fixed. Promises promises that's all they do.
PN
Polela N's update18 Nov 2022, 16:26
Reviewer Update
As expected. No phone call or an update from Discovery Insure. My mother still has no clarity on when the car will be fixed, if it will ever be fixed. Promises promises that's all they do.