Hellopeter
Share Your Experience
MC
MARINDA C

1 reviews | Active since Dec 2015

06 Feb 2025, 16:22

Bad Former Broker Service

My property was damaged on Monday 2025/02/03 by a storm that amongst other caused my roof tiles to fall from the roof and some other tiles at the edge of the roof to stand upright. This caused a huge safety risk on my property. I advised my former broker (Louis Groenewald) of this and notified him that I logged a claim myself as he only responded to my 16:34 message at 19:54. I also told him that I will phone him the next morning regarding this matter. I phoned him on Tuesday, with no response from him and I had to phone the Discovery call centre myself to follow up and expedite someone coming to my premises. I also left Mr Louis Groenewald a voice note, with no response. Mr Groenewald however responded AFTER I had him removed as my broker. He did not ask about my claim, he just asked about the notice that he has been removed. Brokers such as Louis Groenewald will result in Discovery loosing clients. It's a pity that Discovery has this caliber of brokers employed.

0
Replies (10)
MC
MARINDA C's update07 Feb 2025, 10:24
Reviewer Update
Thank you for your reply.
Please advise when feedback will be given regarding the remaining damage on my property? Further damage is caused by my facial board that was damaged and my cracker tiles.

Regards,
Marinda
MC
MARINDA C's update07 Feb 2025, 10:36
Reviewer Update
When calling the call center a minute ago, I was advised that the accessor is still busy validating this claim. I should have NEVER moved my building insurance to Discovery. But, I am stuck with you for now, so I will keep on escalating this matter until it has been resolved.
Please also note that your subcontractor that repaired the urgent damage, took my spare roof tiles. I need that replaced.
MC
MARINDA C's update07 Feb 2025, 16:14
Reviewer Update
I was promised that your internal assessor will contact me today.
Please make your replies public, for everybody to see your pathetic service.
I am also not going away, I will keep on escalating this matter and will also give your pathetic service as a reason for closing all my Discovery accounts.
MC
MARINDA C's update07 Feb 2025, 16:14
Reviewer Update
Till now, 16:14, no call from Discovery or the internal assessor !!!
MC
MARINDA C's update10 Feb 2025, 08:32
Reviewer Update
No feedback yet on this matter. I will now escalate this to a higher platform.
MC
MARINDA C's update10 Feb 2025, 08:33
Reviewer Update
Your claim has been logged and you will be contacted for more details. Your claim will be handled by Tokozani Mbawu and you can contact them on ***.Your claim details:

Claim number: | ***

Tokozani Mbawu has till today not contacted me. It has been a week
MC
MARINDA C's update10 Feb 2025, 08:43
Reviewer Update
Riaan Whitney, the Discovery assessor is also non existing in this entire process. I have left voice and WhatsApp messages for him to contact me.
MC
MARINDA C's update11 Feb 2025, 08:15
Reviewer Update
So, I was contacted telephonically by Riaan, confirming that the claim was approved.
Tokozani Mbawu has still not contacted me about any next steps. Neither have I received any formal feedback from Discovery Insure about this claim. This is shocking, shocking service.
MC
MARINDA C's update11 Feb 2025, 10:00
Reviewer Update
Tokozani phoned me a few minutes ago and explained the process. I was under the impression that he should have kept me up to date about the progress of the claim. From our discussion this morning, that is not the process. Can you in future let clients know in writing what the process is for building claims? That would save everybody a lot of admin and by communicating clearly to clients, expectations can then also be managed.
MC
MARINDA C's update11 Feb 2025, 10:14
Reviewer Update
Thank you Discovery Insure.