bad experience and still not sorted

I am extremely disappointed with my experience with Discovery Insure.

My coffee machine broke and I submitted a claim, but the claim was declined on the basis that the damage was considered “wear and tear.” While I may not agree with the decision, what has been even more frustrating is what happened afterwards.

I requested that my coffee machine be returned to me, and I have now been waiting since March to get my own device back. Despite numerous follow-ups, I am still without it.

It is unacceptable to me that a claim can be declined, but the insurer can then hold onto my property for months without returning it.

I expected much better service and communication from Discovery Insure. The issue is no longer only about the rejected claim — it is about the lack of urgency and the fact that I have been waiting for months for my property to be returned.

Very disappointing experience. I hope Discovery Insure will take responsibility for resolving this and finally return my coffee machine.