1 reviews | Active since Feb 2017

03 Mar 2017, 10:30

Bad experiance with brokers turned great when dealing directly

<p>I cancelled a policy taken on by a 3rd party broker after poor service and false information from them. Sharmanie from Discovery was excelent in helping cancell the policy from inception, and explained that they have had a few complaints about 3rd party brokers overproising and underdelivering. </p> <p> </p> <p>Discovery did offer the lower premiums, and I may look at them at a later stage, but I've had good experiences with my current insurer as things stand. If one is looking at Discovery Insure, I suggest you contact them directly.....cut out the middle man.</p>

0
Replies (1)
Discovery Insure
Discovery Insure's reply03 Mar 2017, 11:53
Official

We really appreciate you taking the time the time to provide us with feedback on your experience with us.

We value customer satisfaction in every interaction.

We will make certain that Shamaine is commended for her efforts.

Regards,

Sakhe

Discovery Insure