Bad Customer services & Claim process

Dear Discovery Insure Complaints.

I really can not take this any longer. Every claim is so complex, long and painful! I need you guys to call me and then let me know what email to contact to cancel my policy as soon I sign up with somebody else. I need to make sure i am covered on the exact date i cancel all my policy with you guys.

See below the results to get a simple phone repaired and back. Please reply to this email with your name and contacts then feel free to call me.

Facts & highlights updated: -TUE 22/Sep/2020: Your Courier collected my property (my cellphone), Samsung Galaxy S10 Plus 128GB Prism Green IMEI# ***. This is over 13 days (2 weeks almost, instead of max one) and counting to complete a 4-6 hours work, which I confirmed with Samsung Head Office and other Samsung repair shop. I asked several times to make sure the Discovery selected repair centre had the LCD screen prior to sending my phone to avoid delays waiting for parts, etc, and this is exactly what I am facing now unnecessarily. -WED 30/SEP/2020: They confirmed that the LCD screen only arrived on their hands, on WED 30/SEP/2020 and the technician confirmed that work would only be completed on 1st Oct 2020. -I have asked them to provide me with the information such as where my cellphone was, their service providers (Samsung Repairs Pretoria), contacts, etc but they ignored. I managed to find out myself and called them to investigate the facts. *Please assist with these points urgently:*

1) Pay the R750 Basic Excess Fee your Samsung Repair Partner: As you can see below my cellphone has held now by Discovery Insure partner Samsung Repairs Pretoria as Discovery Insure still did not pay them the Basic Excess fee value when paid for the service. I already confirmed that I qualify for the Discovery Insure "Basic Excess Waiver program" (Solly also confirmed now over the phone) which I worked hard to make sure I do, scanning and uploading all documents in my online vault (See printscreen attached as proof).

2) Courier my Cellphone: Make sure Samsung Repairs Pretoria sends my phone tomorrow 6 Oct 2020 Tuesday, in the fastest way, to my home (same address they collected). Please ask the courier to call me to arrange the meeting time before they leave it.

Please review this claim to understand where this is, what improvements Discovery Insurer needs in regards to the claim process and what i went through so long. After this is finished I need to talk to the department that deals with policy cancellations before any other claim needs to be started. I hope this will be a smooth process, at last. If you do not improve your customer services & your complex claim process, you guys will lose many clients. When we pay insurance we are investing in peace of mind and trust.