Bad Customer Service - Worst Insurance Ever

I lodged an insurance claim on the 25th September 2017 and since my incident, I have barely received any communication from Discovery regarding the claim. I have called in at least 10 times to enquire and have always been assisted with information by someone else.

The only feedback received has been on the 2nd October in an email that was not well drafted, with clear spelling and grammatical errors. I responed with all the relevent docuentation.

Since then, I have not been advised further and it is really shocking to me based on how premium the Discover brand is. I understand that there are processes but I have never been treated this way ever since I joined discovery and I am very uncomfortable because this means my process of getting a new vehicle will be delayed/affected.

I have sent a complaint to the discovery complaints department on the 5th October 2017 and still have not been assissted. I called again today (10th October 2017) and it seems my claim stands exactly at the same point as it did since I claimed yet my account is still being debited for vehicle insurance on a vehicle I dont even have.

This is so upsetting and is a bad reflection on the brand.

Regards,