Bad Customer Service: Tshepiso Mazibuko

Customer service experienced from Discovery is appalling, and all in the name of being overwhelmed because of Covid. Well our premiums have not reduced because of Covid so clients shouldn't get ****y service because of customer care being overwhelmed. My claim was approved 2weeks ago however processed incorrectly by Tshepiso Mazibuko. She processed a lower voucher amount whilst the approval was higher, and after back and forth follow ups for clarification, she admitted it was mistakenly processed incorrectly and that the correct voucher will be sent same day. 7 days later, I have been following up for the correct voucher with no response whatsoever or acknowledgement of my emails. Why process claims incorrectly to start with if correcting them would take another century. Just a lack of response is utter disrespect to clients and no consideration of the service provided whilst premiums continue being deducted ?