JD
Jacqui D
1 reviews | Active since Sept 2009
13 Sept 2023, 13:20
BAD CUSTOMER SERVICE
I submitted a claim via the online App on the 29 August 2023. Today is the 13 September and I still don't have any feedback regarding my claim. I submitted the information as requested by the consultant but she hasn't bothered to get back to me to inform me as to the status of the claim. I have emailed four times and tried to call twice. The only person who tried to assist was Justin, but he is in the motor vehicle section. This is shocking service. I was under the impression that Discovery was one of the best insurance companies. I now have my doubts. Let's see how long this claim takes to be settled.
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Replies (2)
Discovery Insure's replyOfficial
13 Sept 2023, 13:59Good Day Jacqui
We are sorry for the lack of service on your claim. This is not the kind of service we would like to deliver to you as our client and we apologize for the frustration caused. Please allow us to look into the matter and we will contact you to address your concerns.
Regards
Discovery Insure
We are sorry for the lack of service on your claim. This is not the kind of service we would like to deliver to you as our client and we apologize for the frustration caused. Please allow us to look into the matter and we will contact you to address your concerns.
Regards
Discovery Insure
Discovery Insure's reply13 Sept 2023, 13:59
Official
Good Day Jacqui
We are sorry for the lack of service on your claim. This is not the kind of service we would like to deliver to you as our client and we apologize for the frustration caused. Please allow us to look into the matter and we will contact you to address your concerns.
Regards
Discovery Insure
We are sorry for the lack of service on your claim. This is not the kind of service we would like to deliver to you as our client and we apologize for the frustration caused. Please allow us to look into the matter and we will contact you to address your concerns.
Regards
Discovery Insure
JD
Jacqui D's updateReviewer Update
05 Oct 2023, 11:05Good day, I am really over Discovery Insure right now. Firstly, the amount that they want to pay out is way less than my claim. I emailed Lesego on Tuesday, 3rd October and again on 4 October. She has yet to respond to my email. I think that it's shocking that we pay so much money for insurance, yet when you need to claim, they have a milion loop holes. Some of the property ****** was way over 5 years old and they want proof of purchase. SARS don't expect you to keep documents for more than 5 years and thermal till rolls fade over time. Who on this earth takes photo's of each and every possession that they have? I have requested a full breakdown of the payout... is that too much to ask? I need this matter to be relooked at and addressed please. I am seriously not a very happy person right now and I think that they entire claim needs to be relooked at.
JD
Jacqui D's update05 Oct 2023, 11:05
Reviewer Update
Good day, I am really over Discovery Insure right now. Firstly, the amount that they want to pay out is way less than my claim. I emailed Lesego on Tuesday, 3rd October and again on 4 October. She has yet to respond to my email. I think that it's shocking that we pay so much money for insurance, yet when you need to claim, they have a milion loop holes. Some of the property ****** was way over 5 years old and they want proof of purchase. SARS don't expect you to keep documents for more than 5 years and thermal till rolls fade over time. Who on this earth takes photo's of each and every possession that they have? I have requested a full breakdown of the payout... is that too much to ask? I need this matter to be relooked at and addressed please. I am seriously not a very happy person right now and I think that they entire claim needs to be relooked at.