Bad Customer Service

I really got a bad service from Discovery Insure, I called them to ask why why they deducted two premium from me in January after having changed the debit order date. I spoke to Kushaal, one of the Discovery Contact Centre Agent who informed that he doesn’t understand why I’m calling them for such a simple thing, and he kept speaking over me while I was trying to understand where my money went. This is not the first time I’ve received bad service from Discovery, in December I requested that my group life be changed to my personal capacity, that was not done I phoned in numerous times wanting to know what is happening with my application and no one knew to a point where I needed to restart the whole process. It’s so disappointing that customers are not treated with respect at Discovery. On top of this, when o requested to speak to someone else, Kushaal decided not to ignore more and cut the call. I am really going to get another insurance.