BAD CUSTOMER SERVICE, CUSTOMER EXPIERENCE

I took out an insurance policy ***) with discovery where they made a mistake with my ID number, every time when I phoned for the DQ track installation or to move the date they couldn't find my ID on their system I had to supply my policy. My tracker was installed yesterday but I can't activate my benefits due to the wrong ID number, this morning when I phoned thy told me, my policy had to be cancelled and recreated on the system, we went through all the details and took out a new policy. I am still unable to see, assess or register my insurance profile, can only see medical aid and vitality. They also told me I need to pay an installment and activation fee again, I don't have sufficient funds in my account and discovery made the mistake with my ID why do I need to suffer, I was told that they will phone me back with further detail and I am still waiting, please resolve this issue asap as this is not professional and a client now has to suffer, keep phoning and follow up on what's happening.