Bad Customer Service and Incompetency of the Consultants

Title: Claim Number *** I was involved in an accident on the 8th December 2021 in Klerksdorp. Discovery alerted me that the car will only be assessed on the 10 January as the company where the car was towed to in was closed. On the 15th January i was informed that they have finalised the assessment and the car was written off. They requested a spare key, Change of ownership documents, and Registration Certificate (which i had misplaced due to the move and had to reapply at the licence department). The latter took three weeks to be availed to me and 1st March I emailed them the copy and they indicated that they will send a courier company to collect the certificate. To date (15 March 2022) the Registration Certificate has not been collected. I am the one who make contact with them, nobody keeps me posted as to what is happening. Three months down the line I don't have a car, no payout from Discovery Insure and they are still deducting premiums since January.

The level of customer service i received from Discovery was escalated to a Ms Natasha Badenhorst through email and to date there has not been any response. Discovery pride themselves on delivering quality service but there is no value for money. I cannot wait for this matter to reach its finality so that i can cancel the insurance.