AM
Ashley M
1 reviews | Active since Oct 2014
30 Nov 2022, 10:39
BAD CUSTOMER SERVICE
Very poor customer service. Consultants seem to have a laid back approach to assisting clients. I've called in numerous occasions trying to get the additional damages approved on my claim but to no avail. I've been told that it must be re-loaded as a separate claim even though it was part of the same accident, and I will be charge an excess again.... I've emailed the claims handler numerous times and he has not once responded nor provided any assistance!!! A consultant was meant to get back to me with response from Net Assess..4 days and still waiting!!!
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Replies (2)AM
Ashley M's updateReviewer Update
30 Nov 2022, 10:47Contacted the call centre, asked to speak to a manager I was told to call back they are in a meeting. I requested to have someone call me back and was told I must call back they cannot call back a customer... utter BS
AM
Ashley M's update30 Nov 2022, 10:47
Reviewer Update
Contacted the call centre, asked to speak to a manager I was told to call back they are in a meeting. I requested to have someone call me back and was told I must call back they cannot call back a customer... utter BS
AM
Ashley M's updateReviewer Update
02 Dec 2022, 14:08Hi
At the time of assessment it the repairer submitted all damages including the right side as it was a result of the same incident...so why should a new claim be registered???
Registering a new claim means paying an excess again which is absurd as it was one accident.
In other words Discovery's policy is if someone knocks you from the back and you bump the front of your vehicle and then the left you must register 3 claims and pay 3 x excess???
Please have a senior manager contact me as I've been requesting this to no avail....
At the time of assessment it the repairer submitted all damages including the right side as it was a result of the same incident...so why should a new claim be registered???
Registering a new claim means paying an excess again which is absurd as it was one accident.
In other words Discovery's policy is if someone knocks you from the back and you bump the front of your vehicle and then the left you must register 3 claims and pay 3 x excess???
Please have a senior manager contact me as I've been requesting this to no avail....
AM
Ashley M's update02 Dec 2022, 14:08
Reviewer Update
Hi
At the time of assessment it the repairer submitted all damages including the right side as it was a result of the same incident...so why should a new claim be registered???
Registering a new claim means paying an excess again which is absurd as it was one accident.
In other words Discovery's policy is if someone knocks you from the back and you bump the front of your vehicle and then the left you must register 3 claims and pay 3 x excess???
Please have a senior manager contact me as I've been requesting this to no avail....
At the time of assessment it the repairer submitted all damages including the right side as it was a result of the same incident...so why should a new claim be registered???
Registering a new claim means paying an excess again which is absurd as it was one accident.
In other words Discovery's policy is if someone knocks you from the back and you bump the front of your vehicle and then the left you must register 3 claims and pay 3 x excess???
Please have a senior manager contact me as I've been requesting this to no avail....