BAD CUSTOMER SERVICE

WHAT IS REALLY SAID IS THAT WHEN PEOPLE IGNORE YOU WHEN YOU SUBMIT A CLAIM, BUT WHEN THE PAYMENT DATE OF YOUR OF PREMIUMS DATE IS ON A SUNDAY YOU WILL GET AN SMS FROM DISCOVERY THAT SAY, PLEASE MAKE SURE THAT YOU HAVE MONEY IN YOUR ACCOUNT AS YOUR DEBIT WILL GO OFF ON THE FRIDAY, BUR WHEN YOU CLAIM YOU GET IGNORED FOR 4 DAYS WITHOUT ANY FEEDBACK OR ACKNOWLEDGEMENT OF YOUR CLAIM OR EMAIL.. I SUBMITTED A CLAIM TO DISCOVERY ON MONDAY AND TILL TO DATE I HAVE NOT RECEIVED ANY FEEDBACK FROM KRIVENDRAN ALTHOUGH SENDING HIM 4 EMAILS, HE JUST IGNORED MY EMAILS. YESTERDAY AND TODAY I CALLED DISCOVERY AND I USE MY CELL PHONE TO DO SO AND I HAVE TO HOLD ON FOR ABOUT MINUTES FOR EACH CALL JUST TO FIND OUT THAT KRIVENDRAN IS BUSY ON ANOTHER CALL AND HE CANT TAKE YOUR CALL AND YOU LEAVE A MESSAGE FOR HIM TO CALL YOU BACK WHICH HE NEVER DOES. AFTER TODAY'S CALL I RECEIVED AND EMAIL FROM [Email Removed] TO TELL ME I MUST SUBMIT PROOF OF OWNERSHIP, BUT ALL THIS PROOF IS IN THE ON LINE VAULT, HOW PATHETIC IS THIS. I HAVE MEDICAL AID ,HOUSEHOLD CONTENT, CELL PHONES CARE INSURANCE WITH DISCOVERY AND I PAY A LOT OF MONEY EVERY MONTH END TO DISCOVERY TO BE TREATED LIKE THIS BY KRIVENDRAN.