MM
Marilyn M
1 reviews | Active since Nov 2021
19 Jan 2024, 10:23
Bad customer service
This is my third attempt to get my premium re-rated. Yesterday I spoke to Thabiso in the Retentions department who undertook to call me back as he was facing some issue backdating my premium to 1 Jan 2024. I am still waiting on his call. He was supposed to send me an email to confirm the new premium and no email received either.
This is very disappointing customer service that I continually experience with Discovery Insure.
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Replies (3)0
Replies (3)MM
Marilyn M's updateReviewer Update
19 Jan 2024, 11:10Just received a call from Thabiso, and he is practically arguing with me. Please listen to call.
Please get someone else to resolve this matter. I do not have the time for argumentative calls especially when I am supposed to be a VALUED CLIENT!
Please get someone else to resolve this matter. I do not have the time for argumentative calls especially when I am supposed to be a VALUED CLIENT!
MM
Marilyn M's update19 Jan 2024, 11:10
Reviewer Update
Just received a call from Thabiso, and he is practically arguing with me. Please listen to call.
Please get someone else to resolve this matter. I do not have the time for argumentative calls especially when I am supposed to be a VALUED CLIENT!
Please get someone else to resolve this matter. I do not have the time for argumentative calls especially when I am supposed to be a VALUED CLIENT!
MM
Marilyn M's updateReviewer Update
19 Jan 2024, 11:39Please can this matter be resolved today.
MM
Marilyn M's update19 Jan 2024, 11:39
Reviewer Update
Please can this matter be resolved today.
MM
Marilyn M's updateReviewer Update
31 Jan 2024, 08:40Rulano called me on Friday, 19 January 2024 to resolve the matter. He gave an undertaking to call me by COB as a courtesy follow up to ensure that the matter was handled and resolved. To date no call received. It appears the sincerity only applies during the call and thereafter back to normal. No customer centricity. Sad but true.
MM
Marilyn M's update31 Jan 2024, 08:40
Reviewer Update
Rulano called me on Friday, 19 January 2024 to resolve the matter. He gave an undertaking to call me by COB as a courtesy follow up to ensure that the matter was handled and resolved. To date no call received. It appears the sincerity only applies during the call and thereafter back to normal. No customer centricity. Sad but true.