1 reviews | Active since Jun 2013
Bad customer service
On 09 December 2025, I submitted a vehicle accident claim and took my vehicle for assessment as instructed. During the assessment, the consultant advised me that I had two options: To proceed with repairing the vehicle, or To receive a cash settlement. I informed the consultant that I needed time to consider the options and requested that she call me back so that I could confirm my decision. Unfortunately, she never called me back, and no further communication was received from her or your offices. I was therefore shocked to discover that my claim was closed without my vehicle being repaired and without my consent or confirmation of any option. This is extremely disappointing and reflects poor customer service, lack of communication, and negligence in handling my claim.
Thank you for bringing this matter to our attention.
We acknowledge receipt of your correspondence regarding the vehicle accident claim submitted on 09 December 2025, as well as your concerns about the assessment process and the subsequent closure of the claim.
We understand how disappointing and frustrating this experience must have been, particularly given that you had not confirmed your decision regarding repair or cash settlement and were awaiting a call back from the consultant. Please accept our sincere apologies for the lack of communication and for the distress this situation has caused.
Your feedback has been noted, and the matter has been escalated for review to understand how the claim was closed without your consent. We take concerns around service delivery and communication very seriously and will ensure that this is investigated thoroughly.
A representative will contact you to discuss the next steps and provide clarity on the way forward. Thank you for your patience while we work to resolve this matter.
Regards
Discovery Insure
Thank you for bringing this matter to our attention.
We acknowledge receipt of your correspondence regarding the vehicle accident claim submitted on 09 December 2025, as well as your concerns about the assessment process and the subsequent closure of the claim.
We understand how disappointing and frustrating this experience must have been, particularly given that you had not confirmed your decision regarding repair or cash settlement and were awaiting a call back from the consultant. Please accept our sincere apologies for the lack of communication and for the distress this situation has caused.
Your feedback has been noted, and the matter has been escalated for review to understand how the claim was closed without your consent. We take concerns around service delivery and communication very seriously and will ensure that this is investigated thoroughly.
A representative will contact you to discuss the next steps and provide clarity on the way forward. Thank you for your patience while we work to resolve this matter.
Regards
Discovery Insure
Thank you very much for your patience. We have been in communication with the claims department, and they will be in contact with you regarding the claim.
We value your trust and your continued partnership with us. Our team is committed to ensuring your satisfaction, and peace of mind.
Regards
Discovery Insure
Thank you very much for your patience. We have been in communication with the claims department, and they will be in contact with you regarding the claim.
We value your trust and your continued partnership with us. Our team is committed to ensuring your satisfaction, and peace of mind.
Regards
Discovery Insure