bad customer service

i have been trying to reach discovery since thursday. ive had promises for call backs but no one has called me back.

and my emails for call backs have been met with "we see you have been assisted" replies. this service is quite bad.

i have a claim query and a vitality drive query.. but to call in 5 times... each with 10min waiting time to speak to a consultant... and thereafter the call suddenly drops or the person who says they will call you back "right now" does not is incredibly terrible customer service.