Bad Customer Service

To say I have had a very bad experience with the person handling my claim at Discovery Insure will be an understatement and I think its people like this that give companies a bad name. I have essentially been doing Silindile Dlamini's job while she enjoys her salary. I have had conflicting feedback, no feedback and have had to figure things out on my own and at my own cost. The fact that there are delays in approving for my car to be repaired is costing me daily and I am fast reaching the 30 day car rental allowance which is going to be an inconvenience to me. I will really appreciate it if Discover Insure can take me serious as a valuable customer and attend to my claim timeously. This is unprofessional for a company with such a great profile and benefits.