Bad customer service

Now this is a very difficult review to be posting. As we are loyal to Discovery Insure

I logged a claim with Discovery Insure, went through the assessment process and was told that my rim cannot be repaired as per the manufacturer it needs to be replaced. I got a quote and sent it to the claims department, continued following up as I am using my spare wheel and don't have another spare in the event anything should happen on the road I will be stuck and will need to call Discovery insure to come tow me.

Now with this being said the claims handler Yanga goes and put in the notes of my claim that "it is suspicious" the manner in which I am requesting for my rim to be replaced. Is this how customers are treated who is loyal to Discovery Insure.