BAD Customer service.

Good day.

let me begin with the good and then the bad.

I was involved in a car accident on the 9 th July 2021. and i must say Discovery was quick to settle my claim, well done.

But then things got bad.

I had issue with my credit shortfall cover that was never explained to me. i have raised my issue with Dominic Madlala on 19 July. He sent me a mail and told me I will have an answer with in 3 days. It is the 26 July today and no one has called me. also I have sent e-mail to him and the lady dealing with my claim (Silindile Mkhwa****). To this date not one of them rep**** to any of my emails. I called in earlier today and spoke to Silindile Mkhwa****. She told me she didn't get any e-mails / information regarding this and decided to put me on hold. After 15 min of holding she dropped the call and didn't phone me back. I have also sent e-mails in the past requesting for her to call me back that never happened.

I am really disappointed with Discovery's customer service. Hopefully someone will contact me to resolve this issue.

Regards Jc ***