1 reviews | Active since Aug 2017
Bad customer service
<p>I’m really disappointed in the manner Discovery is handling my claim it has been almost a month and no communication whether my car will ever be fixed. I have phoned numerous times and sent emails however I did not get any feedback. I cannot believe this is the service you are providing to customers who pay their premiums. I am unquestionable moving my services to a company that understands the customer centric. I don’t want to deal with *********** company that does not value their customers. Discovery should not bother to call me and ask me puerile question about my experience. I want to know the reason why my claim is is taking long process and also need to when it will be resloved. Please don’t get me an agent to give me feedback I want a manager to give me feedback on the wayforward. I am flabagasted by the manner in which my claim is being handled!</p>
Thank you for bringing this to our attention.
Your claim is still being validated and is with the claims consultant and specialist assigned to it.
We will escalate your concerns and request that the claims specialist provides you with an update on the claim.
Regards,
Discovery Insure
Thank you for bringing this to our attention.
Your claim is still being validated and is with the claims consultant and specialist assigned to it.
We will escalate your concerns and request that the claims specialist provides you with an update on the claim.
Regards,
Discovery Insure
i requested for a manager to contact me not an email with the same response for the past 3 weeks i need to know what is your so call specialist is doing, is that too much to ask?
your poor service to address your customer is shoking to the core.
i requested for a manager to contact me not an email with the same response for the past 3 weeks i need to know what is your so call specialist is doing, is that too much to ask?
your poor service to address your customer is shoking to the core.