BAD CUSTOMER SERVICE

<p> I am very disgusted, with how Discovery insure have been treating me, considering I also have a medical aid with them. I have been insured with them since 2013. On the 11 of November 2016 I call discovery to notify them that I will be moving house, meaning, I will be moving everything that I own and that is covered by them. I requested a quote, and was provided with ridiculously high premiums quote, after complaining, I received a call from Mr Thabani Mtshali the Executive Relationship Manager, who said please accept the quote for now, so that when I move, atleast my belongings will be covered, at my new address, which I accepted. Then he said my policy anniversary is on the 1st Of December every year, and that I should give him a call so that he can review my policy. On the 1st of December 2016 I emailed him to remind him, and indeed he did review my policy, and my premiums was lowered, for me new address. He said whatever I paid extra before 1st of December he will credit me the extra after he has reviewed my policy. Instead I got debited an additional R 76.56 on top of my premiums. I made Thabani and the consultant aware that I am moving from Northriding to Weltevreden Park, that is why I needed a quote on my premiums. A couple of days later I received my new policy schedule with my newly reviewed premiums from Discovery. Upon closer inspection of my policy, I discovered that the information captured by the consultant was incorrect, and this was the critical information that will affect any future claims. I have also noted that the new policy had serious errors whereby the consultant did not indicate that my property has electric fencing all around and that I have alarm system connected to 24 hrs response security company, even though this was not considered, I accepted the quote. I took the new policy schedule and I made the corrections on it, like my residential address was wrong, the consultant left my old address on my policy, although I told her and Thabani that I was moving. I made all the correction on the policy in pen, even the electric fencing and the alarm system. I emailed the policy with the correction to Mr Thabani, and he told me that a consultant will return my policy with correction all sorted out. Today instead of me getting my policy, I received a quote, and the premiums where even higher, and I queried this matter, I was told is because I was updating residential address to my new address and that Weltevreden Park is a high crime area, but initially when I called, it was to inform them that I was moving. What is amazing is that, the premiums that I have accepted did not even include my alarm system and electric fencing, with the changes on the policy I emailed to Thabani, I indicated that I do have a linked alarm system and electric fencing on my new property, but even this did not have any positive effect on the new quote I received. Basically discovery does not consider your alarm and electric fencing they will still charge high premiums. I have been talking to Mr Thabani this morning he basically told me, I have no choice but to accept the new quote. Discovery Insure does not care about customer satisfaction. This has happened before when I insured my vehicle with them where the consultant gave me quote and she failed, to indicate that my car was fitted with a tracker, and I was given a premium, when I discovered this error on the part of the consultant, I called discovery insure to rectify this matter, and I hoped that my premiums would come down, because I have lowered my risk my telling them, that my car was fitted with a tracker , from day one of this policy, to my surprise my premiums remained the same, when I asked the consultant she said that just how discovery insure does things. I really think that the consultants omits certain information you provide to them on purpose so that they can charge you their maximum premiums and when you query the error, they don’t discount instead they leave it as is and make a whole lot of excuses, meaning your premiums started at their peak and it will only go up from there, so you get ********** from the word go, by discovery insure. They only care about profit margin, but not their clients even when the mistake was theirs.</p> <p> </p>