Bad customer service

<p>Last week Tuesday I submitted a claim for my car and the service I got from emergency assist was lit. However I did not receive a good service from an agent ( Vulindlela Simphiwe Ntsele) that was assigned to assist me. I've been the one calling to check on the progress of my claim and all he could do was send an email very late in the evening. What was frustrating the most was that even when I left a message requesting to be called back. He never did all I wanted is to be kept in the loop. At least explain to me what's happening and show a sense of concern.</p> <p> </p> <p>I really love discovery insure but this makes me to think otherwise </p>